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Terms and Conditions
1. Introduction
Welcome to Sonnaar , By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
2. Eligibility
By using our platform, you confirm that you are at least 18 years old or accessing the platform under the supervision of a parent or legal guardian.
3. Use of the Platform
You agree to use the platform for lawful purposes only. You are prohibited from:
- Violating any applicable laws or regulations.
- Infringing on the intellectual property rights of others.
- Engaging in any activity that could harm the platform or its users.
4. Products
We specialize in 925 sterling silver fine jewelry. All products listed on the platform are described to the best of our abilities and as accurately as possible. However, we do not warrant that the product descriptions or other content on the platform are accurate, complete, reliable, current, or error-free.
5. Pricing
All prices are listed in INR (Indian Rupees). We reserve the right to change prices at any time without notice. The final price of the product at the time of order placement will be honored.
6. Payment
Payments on our platform are processed through Razorpay, a secure payment gateway. We accept various modes of payment, including credit/debit cards, UPI, and net banking.
6.1 Payment Disputes
In case of any payment disputes, please contact our customer support team within 7 days of the transaction. We will work with you and Razorpay to resolve the issue as quickly as possible.
7. Shipping and Delivery
We aim to ship products within 2-3 business days after the order is placed. Delivery times may vary depending on the destination. We are not responsible for any delays caused by the shipping carrier or customs clearance.
7.1 Shipping Charges
Shipping charges will be calculated at checkout based on the destination and the weight of the order.
8. Returns and Refunds
We only accept returns for products that are damaged upon arrival.
8.1 Return Eligibility
To be eligible for a return, the product must be reported as damaged within 7 days of delivery. The product must be unused and in the same condition as received, along with its original packaging.
8.2 Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
9. Intellectual Property
All content on this platform, including but not limited to text, images, logos, and product designs, is the property of Sonnaar and is protected by copyright and other intellectual property laws. Unauthorized use of any content is strictly prohibited.
10. Limitation of Liability
To the maximum extent permitted by law, Sonnaar will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the platform.
11. Indemnification
You agree to indemnify, defend, and hold harmless Sonnaar, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the platform or breach of these Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of India.
13. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the platform after such changes constitutes your acceptance of the new Terms and Conditions.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at sonnaarforyou@gmail.com or +91 7073511656.
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